Overview
This Privacy Policy explains how Sundream collects and uses personal information when you visit our website, create an account, join a team workspace, upload creative materials, generate AI media, or contact us for support.
Sundream is a creative production tool. Project data may include scripts, prompts, storyboards, characters, reference images, generated images, generated videos, comments, project metadata, and team activity.
Information we collect
- Account information, such as your email address, username, authentication identifiers, team membership, and account settings.
- Creative workspace content, such as scripts, prompts, shot descriptions, cast details, reference media, uploaded files, generated outputs, and project history.
- Usage and device information, such as log data, browser type, pages viewed, feature activity, approximate location from IP address, and diagnostic events.
- Billing and commercial information if paid plans are enabled, such as plan selection, invoices, payment status, and limited payment metadata from our payment processor. We do not store full payment card numbers.
- Support communications, including messages, attachments, and information needed to resolve requests.
How we use information
- Provide, secure, troubleshoot, and improve Sundream.
- Authenticate users, maintain sessions, manage team workspaces, and preserve project state.
- Send prompts, references, and related project context to AI, storage, hosting, database, authentication, and infrastructure providers as needed to operate requested features.
- Generate, store, archive, and display creative outputs inside your workspace.
- Communicate about product updates, account issues, security notices, and support requests.
- Analyze product reliability and usage patterns so we can improve workflows and performance.
- Comply with law, enforce our terms, prevent abuse, and protect users, Sundream, and the public.
AI processing and model training
When you request generation or analysis, Sundream may transmit prompts, scripts, uploaded references, generated media, and relevant project metadata to third-party AI providers solely to provide the requested feature.
We do not use private customer workspace content to train Sundream-owned foundation models unless you expressly opt in or we provide a separate written agreement. Third-party AI providers may process submitted content under their own data-processing terms, enterprise controls, and retention rules.
How we share information
- Service providers and subprocessors that help us run hosting, storage, databases, authentication, analytics, billing, support, security, and AI generation.
- Workspace members on your team, according to your role, permissions, and project-sharing choices.
- Professional advisors, regulators, law enforcement, or courts when legally required or necessary to protect rights, safety, and security.
- Successors in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality protections.
Cookies and similar technologies
We use necessary cookies and local browser storage to keep you signed in, remember workspace preferences, route you to the right team, and secure the application. We may use analytics cookies or similar technologies to understand product usage if enabled.
Sundream does not currently use advertising cookies on the landing page. If we add advertising, retargeting, or cross-context behavioral advertising technologies, we will update this policy and provide legally required choices.
Retention
We retain personal information and project content for as long as needed to provide the service, maintain records, resolve disputes, enforce agreements, and comply with legal obligations. You may delete projects or request account deletion, subject to backups, legal requirements, and abuse-prevention records.
Security
We use administrative, technical, and organizational safeguards designed to protect personal information, including authentication, access controls, transport security, logging, and vendor review. No online service can guarantee perfect security, so you should protect your credentials and promptly report suspected account compromise.
Your privacy choices and rights
- You may access, update, export, or delete certain account and workspace information through the product where available.
- You may request access, correction, deletion, portability, restriction, or objection by contacting us.
- You may opt out of marketing emails by using unsubscribe links or contacting us.
- Depending on your location, including California, Colorado, Connecticut, Virginia, Utah, the EEA, the UK, and other jurisdictions, you may have additional privacy rights. We will not discriminate against you for exercising applicable rights.
- Sundream does not sell personal information for money. If we enable advertising or cross-context behavioral sharing that requires an opt-out, we will provide the legally required controls.
Children
Sundream is not directed to children. You must be old enough to create a binding account under our Terms of Service, and at least 18 unless a separate agreement allows otherwise. We do not knowingly collect personal information from children.
International transfers
We may process information in the United States and other countries where we or our service providers operate. Those countries may have privacy laws different from the laws where you live. When required, we use appropriate transfer mechanisms and contractual protections.
Contact
Questions or requests about this Privacy Policy can be sent to support@sundreamstudio.com. We may need to verify your identity before completing certain requests.